Please read our terms of service and legal policies carefully
This consolidated legal document (“Agreement”) governs the use of the website, mobile application, services, software, products and digital platform operated under the name “Pickfood.in” by M/S Vachana Enterprises. By accessing, browsing, registering, ordering, transacting, uploading content, partnering, or otherwise using the Platform, you acknowledge that you have read, understood and agreed to be legally bound by this Agreement.
This Agreement is enforceable as an electronic contract under:
Information Technology Act, 2000.
Indian Contract Act, 1872.
Consumer Protection Act, 2019.
Digital Personal Data Protection Act, 2023.
E-Commerce Rules, 2020.
Applicable Indian laws.
M/S Vachana Enterprises, Operating Brand: Pickfood.in, Registered Address: 12, Uttarahalli, Bengaluru – 560061, Karnataka, India. GSTIN: 29BEHPS8878E1ZN. Official Emails: support@pickfood.in, info@pickfood.in, cc@pickfood.in.
Means the website, software, mobile application and related digital infrastructure operated under Pickfood.in.
Means any individual or entity accessing or using the Platform for: browsing, food ordering, self-pickup, making payments, posting reviews, availing services.
Means restaurants, hotels, cloud kitchens, cafes, food outlets, vendors, merchants or food business operators registered with Pickfood.in.
Means digital intermediary services including: Food ordering, menu display, payment processing, customer support, order management, pickup facilitation and promotional services.
Pickfood.in acts solely as an intermediary technology platform facilitating transactions between Customers and Restaurant Partners.
Pickfood.in does not cook food, does not manufacture food, does not independently inspect kitchens, does not guarantee ingredients or allergen disclosures unless expressly stated.
Restaurant Partners alone shall remain responsible for:
Food preparation, hygiene, quality, FSSAI compliance, packaging,
ingredient disclosures, statutory compliance.
Users must be at least 18 years old, OR use the Platform under parental/legal guardian supervision.
Users represent that all information provided is accurate and lawful.
Users agree to provide true information, maintain confidentiality of passwords, not impersonate others, not create fake accounts,
not misuse payment systems.
Pickfood.in may suspend or terminate accounts for: fraud, abuse,
fake orders, unlawful conduct, chargeback misuse, violation of these Terms.
Customers may browse restaurants, select menu items, place pickup orders, make digital payments.
Customers are solely responsible for: arriving within stipulated pickup time, checking items before leaving restaurant premises.
Restaurants and Pickfood.in shall not be liable for: deterioration in food quality due to delayed pickup, customer failure to collect food.
Pickfood.in does not facilitate sale or delivery of: liquor, wine, tobacco, prohibited substances.
Payments may be made through: UPI, Credit Cards, Debit Cards, Net Banking, Wallets, Authorized Payment Gateways.
Customers acknowledge: GST, packaging charges, convenience fees, payment gateway charges, may additionally apply.
Pickfood.in reserves the right to levy: platform fees, technology fees, convenience charges, as displayed during checkout.
Orders may only be cancelled within one (1) minute from placement if preparation has not commenced.
The following may not be refundable: payment gateway charges,
taxes, platform fees, third-party transaction charges.
Cancellation or refund is not available. Customers may contact with the hotel partner only with regard to cancellation or refund, if any. Pickfood doesn't own or take any responsibility in this regard.
Restaurant Partners shall: Maintain valid FSSAI licenses, comply with food safety laws, update menus and pricing accurately, maintain hygiene standards, freeze unavailable items/services immediately.
Restaurant Partners shall solely remain liable for:
Food poisoning, contamination, expired products, statutory violations, customer injury caused by food products.
Categories of Hotels/Restaurants 5 Star 18% Categories of Hotels/Restaurants 3and 4 star 18% Categories of Hotels/Restaurants 1 and 2 star 17% Restaurant Daily Revenue collection 2,00000 and > 18% Restaurant Daily Revenue collection 50000 - 1,99999 17% Restaurant Daily Revenue collection 10000 - 25000 13% Restaurant Daily Revenue collection 10001- 25000 10% Restaurant Daily Revenue collection 5001-10000 7% Restaurant Daily Revenue collection 1000- 5000 5%
GST extra as applicable.
Restaurant Partners shall settle dues within: 48 hours including weekends.
Pickfood.in may collect: Name, phone number, email address, IP address, GPS location, payment references, device information, browsing data, order history.
Personal data is processed for: Order fulfillment, customer support,
fraud prevention, analytics, marketing communication, statutory compliance.
By using the Platform, Users provide: Free, informed, unconditional,
specific consent for processing of personal data under the Digital Personal Data Protection Act, 2023.
Users may: Withdraw consent, request deletion, seek correction, access stored information, subject to legal obligations.
Information may be shared with: Restaurant Partners, payment gateways, analytics providers, cloud service providers, government authorities where legally required.
Pickfood.in does not sell personal data.
Data shall be retained only: For lawful purposes, contractual obligations, tax compliance, fraud prevention, dispute resolution.
Reasonable technical and organizational safeguards are implemented.
However, no electronic transmission is fully secure and users acknowledge inherent cybersecurity risks.
Pickfood.in uses cookies and tracking technologies for: Authentication, analytics, cart management, fraud prevention,
personalization, advertisement optimization.
Users may disable cookies through browser settings, though some Platform functionality may be affected.
Third-party cookies may include:
Google Analytics, Meta/Facebook, Payment Gateway providers.
All: Trademarks, software, databases, logos, designs, source code,
trade names, belong exclusively to M/S Vachana Enterprises.
Unauthorized copying, scraping, reverse engineering or commercial use is prohibited.
Users granting reviews, comments, photographs or uploads grant Pickfood.in a perpetual, royalty-free, worldwide license to use, reproduce and display such content for operational and marketing purposes.
Users shall not upload: Defamatory, obscene, unlawful, infringing content.
To the maximum extent permissible under law:
Pickfood.in shall not be liable for: Indirect damages, loss of profits,
food quality disputes, restaurant negligence, delayed pickup, payment gateway failures, internet interruptions, cyber attacks.
Aggregate liability shall not exceed the disputed transaction amount.
Customers and Restaurant Partners agree to indemnify and hold harmless Pickfood.in, its proprietors, employees and affiliates from claims arising out of: Food contamination, FSSAI violations, negligence, tax violations, intellectual property infringement, fraudulent conduct, misuse of the Platform.
Pickfood.in shall not be liable for delays or failures caused by: Floods, pandemics, strikes, riots, cyber attacks, internet failures, governmental restrictions, acts of God.
Breach of: Payment obligations, confidentiality, intellectual property rights, platform misuse, may cause irreparable harm.
Pickfood.in shall be entitled to: Injunctions, interim relief, specific performance, equitable remedies, before competent courts.
Pickfood.in complies with: Consumer Protection Act, 2019, E- Commerce Rules, 2020.
Customers retain statutory rights available under applicable law.
Nothing in this Agreement shall limit mandatory consumer protections.
Fraudulent: Charge backs, fake complaints, payment reversals, coupon abuse, may result in: Suspension, blacklisting, civil recovery proceedings, criminal complaints.
Pickfood.in reserves the right to suspend or terminate access without prior notice for: Policy violations, unlawful conduct, fake orders, harassment, fraudulent activity.
Electronic: Invoices, communications, consents, agreements, shall constitute legally valid electronic records under applicable law.
All disputes arising from or relating to this Agreement shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996.
Seat and Venue: Bengaluru, Karnataka.
Sole Arbitrator appointed by Pickfood.in
Language: English
Courts at Bengaluru alone shall have exclusive jurisdiction.
This Agreement shall be governed by the laws of India.
For complaints relating to: Privacy, refunds, orders, legal notices, DPDP rights, platform misuse.
Users may contact: Grievance Officer, Pickfood.in
Email: support@pickfood.in
Complaints shall be acknowledged within 48 hours and resolved within reasonable timelines.
Pickfood.in reserves the right to modify these Terms at any time.
Continued use of the Platform constitutes acceptance of revised Terms.
Effective Date: 18 May 2026
Last Updated: 18 May 2026
By accessing or using Pickfood.in, Customers and Restaurant Partners acknowledge that they have read, understood, voluntarily accepted, this Agreement and agree to be legally bound by all terms herein.
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Last Updated: September 2026